Legal notice

Terms of use of the website

Access to the website www.altoa.cz and its use are governed by these Terms. By using the website www.altoa.cz (hereinafter the “Website”), i.e. by entering the Website and using the services provided on it, you, as a user of the Website (hereinafter the “User”), express your consent to these Terms of Use of the Website (hereinafter the “Terms”).

The Website is operated by Altoa s.r.o., ID No.: 02620995, with registered office at Maiselova 38/15, Josefov, 110 00 Prague 1, registered in the Commercial Register kept by the Municipal Court in Prague under file no. C 221494 (hereinafter the “Operator”).

Only the Operator is entitled to amend or supplement the Terms. The Operator reserves the right to change these Terms at any time, in particular by way of update, supplement or removal. Substantial changes to the Terms, the content of the Website and to its use will always be accompanied by the effective date of such change. Any use of the Website by the User after such change has been made constitutes consent to the amended Terms.

The Website is purely informational in nature. The Operator does not provide Users with any warranties – express or implied – that the Website is free of defects or that there will be no interruption of operation, outage or unavailability of the Website. The Operator is not liable for any damage incurred by the User or any third party as a result of using the Website, due to information contained on it or due to a breach of the Terms. The Operator is not liable for any incorrect or unprofessional use or interpretation of information published on the Website.

Copyright

The content of the Website consists of information intended for the general public, unless stated otherwise. The Website contains in particular professional articles, information about professional events and links to other professional sites or organisations. The Website is a database within the meaning of Section 88 of Act No. 121/2000 Coll., on copyright, on rights related to copyright and on amendments to certain acts (the Copyright Act), as amended (hereinafter the “Copyright Act”). All handling of copyright is governed by the Copyright Act. Copyright in the information, articles and other elements of the content of the Website belongs to their authors or holders of such copyright and to the database maker within the meaning of Section 88 et seq. of the Copyright Act. Without the Operator’s consent, the Website, including its individual parts, may not be used otherwise than for the User’s own personal needs.

Questions and comments raised and submitted by the User through the Website are not, given the nature of the Website, considered confidential, and the Operator is entitled to publish them and handle them at its discretion.

Advertising

Advertising information in any legal form is clearly distinguished from non-advertising content of the Website and is fully in compliance with Act No. 40/1995 Coll., on the regulation of advertising and on the amendment and supplement of Act No. 468/1991 Coll., on the operation of radio and television broadcasting, as amended, and Act No. 378/2007 Coll., on pharmaceuticals and on amendments to certain related acts, as amended.

Advice service and disclaimer

The Website also contains links to professional websites from other sources. The Operator of this Website is in no case liable for the content, accuracy or up-to-date status of other websites linked from the Website.
The Operator points out that the Website serves only as an information resource. Under no circumstances does it replace medical or other professional care!
Part of the Website is also the doctor’s advice service (hereinafter the “Advice service”). The Advice service in no way replaces medical care; it serves exclusively as an alternative and non-binding source of information. The Operator strongly recommends that, in addition to using the Advice service, Users of the Website also seek professional medical care, which, thanks to direct contact with the patient, is able to diagnose and help much more effectively. The Operator of this Website notifies Users that it is not liable for any damage incurred by Users or third parties as a result of using information from the Advice service.

Questions sent to the Advice service also serve as an information resource for Users with the same difficulties. For this reason, the Operator reserves the right to publish all questions addressed to doctors through the Advice service. The User is obliged to provide in their questions only such information that may be made public under applicable legal regulations. The User is required in particular to avoid disclosing information that could identify the questioner or that contains sensitive data attributable to a specific person. Requests by Users for non-publication of a question will not be taken into account.

Due to a lack of diagnostic options, the Advice service in no way replaces standard medical care; it acts only as a source of information and education for Users asking questions.

The operation of the Website and the Operator’s activities in operating the Advice service do not constitute the provision of healthcare services within the meaning of Section 2 of Act No. 372/2011 Coll., on healthcare services and conditions for their provision, as amended (the Healthcare Services Act); in particular, their purpose is not to assess an individual treatment procedure, its modification or supplementation, nor consultation regarding the provision of healthcare services.

Client zone

In order to register for a programme above the scope of public health insurance, the User may register within the client zone (hereinafter the “Services”). To use the Services, the User is obliged to register and provide their data truthfully – i.e. first name, surname, address, health insurance company, bank account number (if required for the given Service).

Registration is carried out by purchasing a client card. Each client card has a uniquely generated number that must be entered on the portal’s website. The User will then be asked to fill in personal data, namely the registration form. Entering the unique card number on the portal’s website and completing and saving the registration form is permitted only to a person over 18 years of age with full legal capacity, or to a person under 18 years of age in the presence of their legal representative, who also expresses, on behalf of such person, consent to these terms. Without providing this data, it is not possible to complete registration, i.e. to activate the User’s portal.

The Terms and Conditions apply to the use of the Services.

Personal data protection

The Operator of the Website declares that all personal data provided by the User to the Operator through the Website are considered confidential and are handled in accordance with Regulation (EU) No. 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation), Act No. 480/2004 Coll., on certain services of the information society, Act No. 127/2005 Coll., on electronic communications, and other legal regulations governing the protection of personal data (hereinafter collectively the “DPA”).

Personal data means any information leading to the identification of a data subject. Sensitive data means information about the User indicating racial or ethnic origin, political opinions, trade union membership, religion and philosophical belief, criminal conviction, health condition and sexual life of the data subject and the genetic data of the data subject, or any biometric data that allows direct identification or authentication of the data subject. By entering and using the Website, personal data are processed by the Operator on the basis of contract performance.

The User acknowledges that the Operator is entitled to process, collect and monitor the personal data of individual Users, or personal data provided or entered by the User when using the Website (in particular contact and descriptive data) for the purpose of contract performance, for statistical purposes, direct marketing, as well as for sending commercial communications.

The User acknowledges that the Operator may process anonymised data obtained in connection with the use of the Website for the purpose of publishing registration and statistical data and use them for further development and operation of the services provided.

SSL encryption

All personal data you provide will, before being transferred to our servers, be encrypted using the SSL (Secure Sockets Layer) protocol, which is among the most modern security technologies currently available for the secure transfer of data over the internet.

Use of cookies

Cookies are small text files that the websites you visit store on your device. The cookie files are then, on each subsequent visit, sent back to the website or to another website that recognises this cookie. Cookies are used to make the website work, or work more efficiently, as well as to provide information to the website owners. This information may be used to personalise and speed up services. Cookies may be either first-party cookies set directly by us on your device, or third-party cookies set on our behalf by an external provider. Whenever you visit this website, data may be collected through cookies or other similar technologies (e.g. web beacons, tags, scripts, local storage).

The Operator hereby points out that information about cookies is part of the privacy notice.

Which cookies the Operator uses and why: 

• “Strictly necessary cookies” are essential for the website to function and cannot be switched off in the Operator’s systems. They are usually only set in response to actions made by you that constitute a request for services, such as setting your privacy preferences, logging in or filling in forms.
• “Analytics and performance” cookies allow the Operator to monitor analytics by counting visits and traffic sources so that it can measure and improve the performance of its website. They may be set by the Operator or by third-party providers (e.g. Adobe, Google, Akamai, Brightcove, Qualtrics, etc.) to help the Operator find out which pages or videos are the most and least popular and how visitors move around the website.
• “Preference” cookies allow the website to provide enhanced functionality and personalisation based on your interaction. They may be set by the Provider or by third-party providers whose services the Provider has added to its website.
• “Advertising and targeting” cookies may be set through the Provider’s website by its advertising partners. These companies may use them to build a profile of your interests and to show you relevant advertising on other websites.

“Social media” cookies are set by the social media services (e.g. Twitter, LinkedIn, Facebook) that the Provider has added to the website to allow you to share the website’s content with your friends and networks. These cookies are able to track your browser across other websites and build up a profile of your interests. This may affect the content and messages you see on other websites that you visit.

How long do cookies stay on the device?

The length of time cookies stay on your device depends on whether they are “persistent” or “session” cookies. Persistent cookies will be stored by the web browser and remain valid until the set expiration date, unless you delete them before that. Session cookies, on the other hand, expire at the end of your web session, when the web browser is closed.

How can the User control cookies?

The User can control and manage cookies in various ways. Removing or disabling cookies may result in the Operator’s website not being fully functional.

The Provider will ask the User for consent to the use of cookies if such cookies are not strictly necessary for the provision of the Provider’s website, on their first use.

The User has the option of changing browser settings to manage and control cookies.

Email communication

The Provider may use tracking technologies to determine whether the User has read, clicked on or forwarded a particular email communication sent by the Provider to the User. If the User does not consent  to the use of these tracking technologies, it is necessary to unsubscribe, otherwise the Provider’s emails cannot be sent without active tracking. Registered Users can update their communication preferences at any time by contacting the Provider. The User can also unsubscribe by following the instructions in individual emails.

Changes to this cookie notice

The Provider is entitled to amend or supplement the cookie notice, of which it will inform the User by changing the date below. The Provider recommends that the User regularly check the cookie notice.

You can find more information about the use and properties of cookies at these links:

• https://cs.wikipedia.org/wiki/HTTP_cookie (CZ)
• https://en.wikipedia.org/wiki/HTTP_cookie (EN)
• https://www.aboutcookies.org/ (EN)

These Terms become effective on 11 November 2021.